Pianos Bolduc Montreal’s piano tuner and technician, Francis Rivard, recently returned from a pleasant journey in New York’s Steinway & Sons factory. He completed a private and advanced training on damper installation on a Steinway & Sons grand piano. Here is Francis with Lauren Sturm, from the Spirio team and also Kent Webb, chief instructor and manager for technical service and support at Steinway & Sons. We are proud to have Francis with us in Montreal!